Posts Tagged ‘customer satisfaction’

TFM Columnist Kevin Folsom

Tricks Of The Trade: Gauging Customer Service

Facilities Management Guru Kevin Folsom introduces the concept of "servant leadership" to managers who are seeking ways to rate those in the... ...Read More...

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QUESTION OF THE WEEK: Quantifiable Evaluations

Is there some tangible, yet unconventional way to evaluate facility managers in terms of customer... ...Read More...