Tag: Christopher-Ahoy
Hot Off The Press: Customer-Driven Operations Management
In the book, Ahoy explains how to combine Six Sigma, Baldrige, Balanced Scorecard, and other popular management tools into a fully integrated system that will increase productivity and profits, making it possible to deliver products and services better, cheaper, and faster.
Beyond Facility Management: Taking The Satellite View
Taking the satellite view with a customer service attitude can make a big difference.