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What does the cost breakdown/structure of total facility management (the tactical management of operational facility contracts) look like? What are the main cost drivers (in %)?

Marion Janssen, MSc
DSM
Urmond, Netherlands
marion.janssen@dsm.com

James Elledge replies ...

While I can’t point you in the direction of data specific to the market in the Netherlands, some benchmarks are available in the form of research reports by Johnson Controls.

These reports include data for U.K. and U.S. markets. Visit www.johnsoncontrols.com/cg-fm/marketdata.htm to review the following:

• Summer 2002 USA Office Occupancy Costs Index;

• Fall 2001 USA Office Occupancy Costs Index;

• Winter 2001 UK Office Costs Index (British Version);

• Summer 2001 UK Office Costs Index (British Version);

• Summer 2001 USA Office Occupancy Costs Index; and

• Fall 2000 Creating Productivity Based Work Environments.

Elledge, facility/office services manager for Dallas, TX-based Summit Alliance Companies, is the recipient of the Distinguished Author Award from the International Facility Management Association (IFMA), is an IFMA Fellow, and is a member of TFM’s Editorial Advisory Board. All questions have been submitted via the “FM Expert Advice” portion of the magazine’s Web site. To pose a question, visit www.TodaysFacilityManager.com.

Thanks for your question

Jim Elledge

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