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What are the requirements for a Business Process Outsourcing (BPO) company in terms of office space and technology? — Asked by Henry.

James Elledge replies ...

A The main thing to consider is the ability to integrate services with the client’s needs and requirements. The technology must be available as well as the resources necessary to operate, modify, and maintain it.

This may entail the availability of power, voice, and data services for an “always on” infrastructure. It may also mean selecting a site near a competent source of labor.

Thanks for your question

Jim Elledge

Elledge, facility/office services manager for Dallas, TX-based Summit Alliance Companies, is the recipient of the Distinguished Author Award from the International Facility Management Association (IFMA), is an IFMA Fellow, and is a member of TFM’s Editorial Advisory Board. All questions have been submitted via the “FM Expert Advice” portion of the magazine’s Web site. To pose a question, visit www.TodaysFacilityManager.com.

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