Seven Positive Ways Facilities Managers Can Solve Team Conflict
- Strength–As a team member, one of your jobs is to look at all sides objectively. While you may feel strongly about the subject at hand, be mindful of the fact that the rest of your colleagues do as well. Consider all points being discussed before taking a stand. Not only might you stumble upon an aspect you might never have thought of, you will also show the team you are willing to listen.
- Zeal–In theory, we are to leave emotions at the door. But as human beings, this theory is often impossible to abide by, especially when one cares deeply about their work. Be mindful of this, always considering that there are feelings and emotions involved. Respecting others and what they stand for will gain you respect as well as show that your choice as a leader to “lead by example”.
- Allure–Consider that age-old adage “There are three sides to every story.” While you are not looking to “take sides,” you are searching for a solution that ultimately benefits everyone. Ask questions so you are sure to understand the underlying issues.
- Honor–It is human nature to respond to recognition positively. By verbally recognizing all contributions, you reinforce the importance of all teammates, encouraging continued participation in not only this discussion but future events as well.
- Alarm–They say that “knowledge is power.” By organizing your thoughts in advance, you not only minimize the risk of unproductive conflict, but will be armed with the tools to handle conflict should it arise.
- Rebellion–While examining all sides, think outside the box and propose a new solution to the conflict at hand. Contrive a solution that ultimately brings the team together!
- Trust–Focus on TEAM, rather than ME, nurturing the relationships among colleagues. All relationships are built on trust and without it, there is no team. Set aside time for team-building exercises or light conversation, so that teammates are able to get to know each other on another level.
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