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QUESTION OF THE WEEK: Multi-Site Maintenance

Written by Heidi Schwartz. Posted in Facility Management, FacilityBlog, Featured Post, Question Of The Week, Topics

Tagged: , ,

Published on September 24, 2012 with 2 Comments

This Question of the Week comes from the Facilities Management Professionals International on Linkedin.

I am in charge of facilities for a company in the financial services sector. Consequently, I would like to know/discuss the best model for repairs and maintenance for offices/branches in a multiple site organization. Do you have any suggestions or recommendations?

Sanjeev Saini
Senior Vice President, Facilities
Gurgaon, Haryana, India 

Share your feedback and suggestions in the LEAVE A COMMENT section below.

About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at

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There are currently 2 Comments on QUESTION OF THE WEEK: Multi-Site Maintenance. Perhaps you would like to add one of your own?

  1. Sanjeev,
    You might consider a combination of mobile technicans and specific vendors in a sort of hub area that could trigger certain service providers within their hub ( 1-2 hour radius) and charge you a small mark-up for invoice processing. I don’t know how many branches or the size of your geographic area to know if this would be suitable based on your logistics. If you have branches within a 3-4 hour radius this type of arrangement can work very well and make your technician team it’s own profit centre.

    The mobile technicians do their regular quarterly HVAC Preventive Maintenance and special project work at the branches and also repond to demand generated work orders. When they are unable to perform certain tasks we have 2 or 3 back-up vendors ( within the hub area mentioned earlier) populated in our database, by category, that can attend to the demand work orders.

    This is proving to be a very effective and profitable system.

    I hope this is of some assistnace


  2. I have managed multiple sites and found that the best model is to identify local or regional service providers for repairs, maintenance and cleaning. For example find and vet an electrical service provider who can perform the repairs you might need and is licensed /certified to do that work, and is properly insured for damage and bodily injuries.

    Are you sites standardized? Same equipment and systems? How many sites do you have and how far apart are they from each other?

    A solution that you might consider, would be to form your own R&M group who could travel to the location needing the services. Train them on all your facility systems, lighting, HVAC, electrical, plumbing, security systems, telephones etc, so they are familiar with each location.
    Good luck,
    Rick Stathis

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