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QUESTION OF THE WEEK: End User Satisfaction Surveys

Written by Heidi Schwartz. Posted in Facility Management, FacilityBlog, Featured Post, Question Of The Week

Tagged: ,

Published on September 17, 2012 with 1 Comment

This Question of the Week comes from the Facilities Management Professionals International Group on Linkedin.

I am trying to create a template for measuring end user satisfaction at sites. I would want a template that would require the user’s rating and sign off. Is it possible to create one template that can be used to measure satisfaction with multiple processes/projects?

Jose Luis Cortes Populus
Clayfields & Harrow Ltd
Lagos, Nigeria 

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About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at

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1 Comment

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  1. I am the MD/CEO of Clayfields & Harrow Ltd in Lagos Nigeria, I am asking Jose Luis Cortes Populus how he came about the same title please?

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