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NEW SERVICE SPOTLIGHT: Extended Warranty from Panasonic

Written by Anne Vazquez. Posted in Featured Post, New Service Spotlight, Technology

Tagged: ,

Published on September 06, 2012 with No Comments

Panasonic recently announced that all of its workgroup and departmental scanners, purchased as of July 2012, now feature a Three-Year Advance Exchange Warranty.

If a Panasonic customer hotline representative is not able to troubleshoot and fix the device over the phone, the company will send a replacement unit to the customer overnight. This warranty promotion does not have an end date.

“Our customers have told us that one of the most time consuming IT tasks is to service out of warranty devices,” said Joseph Odore, product manager for document and imaging solutions at Panasonic. “The extension of our warranty to three years will help alleviate some of their IT headaches, further maximize their scanner investments, and help them realize a high return on investment. This is crucial for organizations with limited budgets that need long lasting products to ensure business continuity.”

In addition, the Advance Exchange Warranty for Panasonic’s low-, mid- and high- volume production scanners will be upgraded from one to two years for devices purchased between July, 2012 and March 31, 2013.

About Anne Vazquez

Anne Vazquez

Vazquez has been writing about facility management since 1996 when she began working at Today's Facility Manager (TFM) as the magazine's Editorial Assistant. From 2000 to 2005, she continued to work in publishing in another subject field until rejoining TFM's editorial team as Managing Editor in February 2005. In September 2012, she was promoted to Editor of TFM, where she continues to seek out solutions and trends for the magazine's facility management audience. Vazquez can be reached at avazquez@groupc.com.

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