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Take The Continuous Improvement Test!

Written by Heidi Schwartz. Posted in Facility Management, Professional Development

Tagged: ,

Published on January 19, 2012 with No Comments

IEHA’s Professional Education Credentialing Program (PECP) features a Continuous Improvement training module as part of its Certification Programs for the cleaning industry. Following are several of the questions featured in the final exam of Module 5 (Continuous Improvement).

So, can you pass the test? To see your scores, check here for the answers.

1. In a company with a continuous improvement program, statistical process control should be the first training priority:
a. True
b. False

2. Empowering employees means to:
a. Let them set their holidays and work times
b. Let them vote on who they want to run the company
c. Delegate a balance of authority and responsibility to them
d. None of the above

3. Which of the following is usually cited as a benefit of training and development:
a. It shows concern of management
b. It lowers potential for failure
c. It makes the workforce more flexible
d. All of the above
e. a and b, above

4. W. Edwards Deming believed:
a. An organization should drive out fear
b. An organization should achieve zero defects
c. The Japanese would always be world market leaders
d. None of the above

5. Quality has been defined as anything the following person or group says it is:
a. Chief executive officer
b. Customers
c. Internal auditors
d. Director of quality

6. In continuous improvement quality systems, the organization values:
a. Individual competitiveness
b. 200% product/service inspections
c. Long-term partnership with a few suppliers
d. Competitive bidding to get the best price possible

7. Management commitment was one of this man’s steps to zero defects:
a. Philip Crosby
b. Jack Welch
c. Joseph Juran
d. Walter B. Walters
e. Walter Shewhart

8. W. Edwards Deming identified 14 points of managing for quality. Which of the following is not one of them:
a. Train the workforce
b. Drive out fear
c. Rotate management
d. Institute leadership

9. Innovation and continuous improvement are two ways of improving quality:
a. True
b. False

10. Benchmarking is:
a. Evaluating your performance compared to that of industry leaders
b. A way of marking defective goods in a production line
c. Your company’s system for graphing increases in productivity
d. None of the above

About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at

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