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QUESTION OF THE WEEK: Remote HVAC Alarm Monitoring

Written by Heidi Schwartz. Posted in Question Of The Week, Technology

Tagged: ,

Published on November 28, 2011 with 2 Comments

Q. We currently receive remote HVAC alarms into a modem connected to a “dumb” terminal which has a printer attached. Basically, what gets transmitted gets displayed on the screen and printed (like an old tele-type machine). It’s not sophisticated, but it works.

I’m trying to see if we can take this to the next level and capture these alarms electronically. The goal is not only to react to them as they occur, but to report on the alarm data collected. Is there alarm monitoring and collection software out there?

We are a 60 store grocery chain. Paying a service to monitor the alarms is not cost effective, and the SLA side of things is lacking. Our current “system” works and we won’t eliminate any costs by automating this, but I’m not sure what is out there either.

Bruce Bailly
Big Y Foods, Inc
Director of IRT Infrastructure

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About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at

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There are currently 2 Comments on QUESTION OF THE WEEK: Remote HVAC Alarm Monitoring. Perhaps you would like to add one of your own?

  1. There are number of options out there. What kind of data are you trying to log?

  2. You can buy your own monitoring equipment and have your communicator alarm panel call it directly. You can computerize all this stuff, the same as the alarm companies. You need alarm companies due to the liability of the fire and burlary. You should be able to add the temp alarms free to your present alarm monitoring service with special instructions as to who to call. Call you security company and they can set it up for you.

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