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Written by Heidi Schwartz. Posted in Exteriors, New Service Spotlight, Technology

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Published on September 09, 2010 with No Comments

Through a network of strategic partners and MemcoGlobal, Inc. employees, RoofHelpUSA™ is poised to respond to facility managers’ emergency and/or non-emergency roof leak response needs at anytime, 24 hours a day, 7 days a week, 365 days a year.

Using the RoofMap™ system developed by RoofExpress, the RoofHelpUSA™ service provides a single source of contact and accountability for those managing the roof assets of commercial real estate portfolios. The single point of contact enables facility managers to maintain control over work being done, even on facilities located miles away from their office.

RoofHelpUSA™ also provides critical information about a facility portfolio through a dedicated web portal. Through this portal, managers can view and manage information such as a history of every service call to any of the buildings being managed, including — the location information, order contact, time and date of the service call, on-site location contact, before and after photos of all repairs made and/or of deficiencies noted for additional consideration, a brief assessment of the roof system, and the costs associated with the service call, or additional work needed. An aging report that shows all invoices due, paid, and in the system is also provided with the service.

About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at

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