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Written by Heidi Schwartz. Posted in New Service Spotlight, Technology

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Published on May 20, 2010 with 1 Comment

A.O. Smith, a manufacturer of water heaters and hydronic boilers, now offers customers its iCOMM system, a water heater and boiler monitoring service aimed at providing peace of mind.

The iCOMM system’s remote connectivity to the iCOMM Web site allows the user to manage, monitor, and interact proactively with their full fleet of A. O. Smith water heaters and boilers from anywhere in the world via the Internet. The iCOMM system is BACnet compatible.

The remote monitoring also provides leak detection and fault alerts for any unit in an organization’s fleet through e-mail or text messaging. If business owners want to monitor the heaters themselves, they have that option. However, because of iCOMM unit’s alert system, it is is not necessary.

The iCOMM system is compatible with five A.O. Smith product families—including the Gold Xi commercial electric line; the Cyclone® Xi family of heaters; the Custom Xi commercial electric line; the VF series boilers; and Genesis® boilers. The system may be added to any previously installed, compatible heater or may be applied to a newly installed unit.

“We are now able to help our commercial customers avoid lengthy and costly interruptions to service that can negatively impact their business,” said David Chisolm, brand manager for A. O. Smith, which is headquartered in Ashland City, TN. “This service can help a ‘mom and pop’ business with one water heater or a national chain with thousands of locations.”

About Heidi Schwartz

Heidi Schwartz

Schwartz joined Group C Media in April 1989 as managing editor of Today's Facility Manager (TFM) magazine (formerly Business Interiors) where she was subsequently promoted to editor/co-publisher of the monthly trade magazine for facility management professionals. In September 2012, she took over the newly created position of internet director for TFM's parent company, Group C Media, where she is charged with developing content and creating online strategies for TFM and its sister publication, Business Facilities. Schwartz can be reached at

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  1. Is this a Honeywell product rebranded, or is it something completely new and different?

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