Partner Channels

The Definitive Source of Information on the Following Subjects:

Building Automation | Building Envelope | Commercial Roofing | Cooling
Energy Measurement | LED Lighting | Lighting Control | Site Furnishings

FM Issue: Effectively Resolving Construction Related Disputes

Written by FM Issue Contributor. Posted in Construction & Renovation, FM Issue, Magazine, Topics

Tagged: , ,

Published on June 18, 2009 with No Comments

By David L. Sutton, P.E.
Published in the June 2009 issue of Today’s Facility Manager

The South Carolina Aquarium (Photos: Courtesy of Buric).

The construction industry is experiencing an amazing evolution. New and innovative technology is being infused at a rapidly growing rate. Building information modeling (BIM) and integrated building life cycle management are emerging processes. Sustainable development and green building are in their learning curve phases in the industry. New government incentives, new products, new costs, and new expectations bring new uncertainties, new risks, and new people problems.

As these technologies evolve and permeate the industry and become the newest standards, the industry faces fresh sources of conflict and disagreement. Facilities management (FM) is both a proponent and a beneficiary of the evolution within the industry. However, as the industry betters itself with new technologies, it also must stay alert to pending conflicts that will spawn from change.

The process of taking a project from concept to occupancy involves a diverse multitude of stakeholders—owners, architects, engineers, suppliers, contractors, subcontractors, public agencies, legal representatives, facility managers (fms), financial institutions, and more. All parties involved in a construction project generally share the following interests in their common pursuit of a positive outcome: timely payments, reasonable costs, and on time performance.

A Culture Of Safety
Toestablish a protected and productive workplace, facility professionalsmust first create a culture of safety. One of the initial steps for fmsis to review their Environmental, Safety, and Health (ESH) programs tomake sure the programs are current and complete. It is important formanagers to continue safety audits in order to discover any gaps. TheU.S. National Safety Council can provide benchmarks for ESH programstandards.

Additionally, fms should make sure all employeesunderstand and follow ESH guidelines. A program is only effective ifthe entire team complies.

All staff members, new andexperienced, need safety training. One option for fms to consider iscourses offered by various sources (service contractors, the OSHATraining Institute, the Safety and Occupational Health Council, andother industry associations).

Creating a safe culture startswith leadership. Employees watch leaders to see if they follow whatthey preach. If leaders put safety first, employees will do the same.

Take Five
Someof the most common injuries on construction sites are arm/handlacerations and back/shoulder strains. Many of these painful and costlyailments are very preventable.

Fms should encourage allemployees to take a few minutes at the start of each day to look forpotential safety hazards. They should also examine the site foranything that could cause lacerations. Before making any rush decisionsabout heavy or awkward items, fms should decide whether or not to usespecial equipment for the job.

By “Taking Five” before eachtask, workers can identify potential risks and take action to preventharm to themselves and their co-workers.

Climb With Care
TheU.S. Consumer Product Safety Commission reports that 65,000 peoplereceive emergency room treatment annually because of ladder accidents.Workers should insist on three points of contact when climbing. Thismeans that of the four limbs, at least three must be in contact withthe ladder and supporting the climber.

Workers should checkthat ladders rest against a flat, firm surface and do not touchelectrical wires. They should never carry heavy items while climbingand always climb looking forward.

Crew members should inspectall ladders before use. Fms must ensure workers are using the rightladder for the job, and they should always have a partner in case of afall.

While some of these safety reminders may sound obvious,even experienced workers can overlook such basics. That’s whenaccidents happen.

Construction workersdeal with electricity regularly and generally feel comfortable with itsrisks. Yet, the Bureau of Labor Statistics reports several hundreddeaths caused by electricity annually.

As with all job sites,staff members should examine the system before starting work andidentify potential hazards. During the inspection, they can check allelectrical cords and tools. They should also beware of any damagedequipment, wiring, surfaces, or wet areas.

Regardless ofexperience, no electricians should ever work on live electricalequipment unless approved as directed by OSHA and NFPA, and properlockout procedures have been followed on electrical equipment.

Servicetechnicians sometimes turn off the wrong disconnect switch. Fms shouldmake sure to check the circuit with a voltmeter and be certain that thepower is off.

Although high voltage systems pose the greatestrisk, electrical accidents can even occur on lower voltage. It isimportant for technicians to keep alert when working with electricity.

Safetyis not only about compliance. A company’s record is a reflection of itscompetency and productivity. Preventive planning can make work saferand keep employees on the job.

Murphy is the director of environmental, health, and safety for Trane in the Americas. For more information, visit

Conflicts Happen

Although these stakeholders have a common vested interest in apositive outcome, they have competing expectations in the execution oftheir respective responsibilities. Therefore, a construction projecttends to be an environment consisting of adversarial entities. As aresult, there are conflicts, disagreements, and claims in construction.

Various studies cite that up to 25% to 30% of all constructionprojects experience serious disputes or claims. Playwright Oscar Wildeonce wrote, “Success is a science; if you have the conditions, you getthe result.”

Creating the right conditions on a project can establish theenvironment necessary for success. An effective way to prevent seriousdisputes—or at least mitigate their impact on project outcome andrelationships—is to structure the project so typical dispute sourcesare minimized.

Those sources can stem from conditions of uncertainty associatedwith the project’s risk allocation, people (experience levels,perspectives, ethics, etc.), or issues associated with the processesundertaken on a project (incomplete scope definition, performance,contract development, etc.).

It takes foresight, research, planning, execution, and even goodfortune to address and eliminate all sources of potential disputes.However, short of perfection, the owner and the FM group shouldassemble a project team that implements best practices in constructionto establish conditions that foster success—understanding that it is amonumental aspiration. Unfortunately, even the best plans go awry.

When Things Fall Apart

A construction project is a complex network of people, contractedparties, competing expectations, allocated risks, document files, andnumerous physical activities. It is inevitable that conflicts willarise on any given project.

And a small conflict can turn into a serious dispute if theconditions for success are impaired by this stumbling block. Once aclaim (a request for compensation for actions considered to be outsideof the contract terms and conditions) or a dispute germinates, itrequires an influx of objectivity and process to move it to resolution.

If negotiations fail to produce a resolution, contracts typicallystipulate the formal process of adjudicating the matter. Frequently,the disputing parties have invested too much emotion in theirrespective positions to reach a settlement amicably.

Dispute Resolution

Under these circumstances, the choices become litigation in a courtof law or Alternative Dispute Resolution (ADR) outside the courtroom.

ADR methods—albeit once considered the alternative to filing alawsuit—are now frequently implemented throughout the court system. Themost common forms of ADR are arbitration or mediation. With heavycaseloads burdening the courts, judges now often mandate mediation as aprecedent effort prior to going to trial.

Here’s a simple overview of common dispute resolution forums:

  • Litigation is a trial in a court of law by which either a judge ora jury of peers is presented each party’s position and then determinesthe outcome.
  • Arbitration is a process where an individual or a panel ofindividuals (very commonly, three) from the construction industry ispresented each party’s position and then determines the outcome.
  • Mediation is nothing more than a structured negotiation that istypically guided and facilitated by a trained mediator. The mediatordoes not render an outcome but works to get the parties involved toagree upon a mutual settlement.

It’s Not About Winning

Outcomes do not always require absolute winners and losers. Often,either or both parties can declare success, since success can bedefined in many different ways.

Nonetheless, success depends upon the combined efforts of how aparty addressed the dispute—both contemporaneously during the projectand subsequently in the dispute resolution forum. A compellingpresentation of one position in litigation or ADR is always underminedif positions, documentation, and notification offered during theproject are inadequate.

Efforts to resolve an issue, whether it is in its infancy or in amature stage, are dictated by many conditions. Preparation, honesty,and consistency are key to resolving a dispute effectively—or perhapseven avoiding one entirely.

Sutton, a registered professional engineer, is executive vice president of Chagrin Falls, OH-based Buric.


About FM Issue Contributor

Facility management related issues are often in the news. This monthly feature examines some of the more abstract, non-product concepts and challenges facility managers face in that regard. For more FM Issues, visit this link.

Browse Archived Articles by

No Comments

There are currently no comments on FM Issue: Effectively Resolving Construction Related Disputes. Perhaps you would like to add one of your own?

Leave a Comment