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Tricks Of The Trade: Business Process Outsourcing

Written by Retired Columnist. Posted in Ask The Expert, Columnists, Magazine, Retired Columnists, Topics, Tricks of the Trade

Published on February 03, 2007 with No Comments

By James C. Elledge, IFMA Fellow, CFM, FMA, RPA, RIAQM
Published in the February 2007 issue of Today’s Facility Manager

Q What are the requirements for a Business Process Outsourcing (BPO) company in terms of office space and technology?

Henry Sim
Ascendas
AREMS Director
Hangzhou, Hejian, China

A The main thing to consider is the ability to integrate services withthe client’s needs and requirements. The technology must be availableas well as the resources necessary to operate, modify, and maintain it.

This may entail the availability of power, voice, and data servicesfor an “always on” infrastructure. It may also mean selecting a sitenear a competent source of labor.

Elledge,facility/office services manager for Dallas, TX-based Summit AllianceCompanies, is the recipient of the Distinguished Author Award from theInternational Facility Management Association (IFMA), is an IFMA Fellow, and isa member of TFM’sEditorial Advisory Board. All questions have been submitted via the “Ask TheExpert” portion of the magazine’s Web site. To pose a question, visit this link.

About Retired Columnist

This expert formerly served as regular contributor to Today’s Facility Manager magazine. His vast knowledge of the facility management profession continues to provide a rich resource for facility managers by way of this online archive.

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